The reading discipline behind continuous monitoring
Why we have rules about how senior reads happen and what they cover.
Read time is sacred.
Each senior teammate has protected reading time in the morning. No meetings, no internal calls. This is the time when the queue of cross-referenced signals from the previous twenty-four hours is read against client files. Without protected time the senior read drifts to the next available slot, and the queue grows.
Two pairs of eyes for material reads.
Anything that reaches the senior-read stage with a confidence score of 66 or above is read by two named teammates before a note is sent. This is structural, not aspirational. The system enforces it. The second teammate writes a one-line concurrence or dissent into the record.
Quarterly calibration on overrides.
Once a quarter we pull a sample of overrides, where a teammate moved a signal up or down from where the score put it. We read the sample together. If a pattern shows up, the scoring model gets a calibration update. The system serves the team, not the other way around.